Who we are
Walk21 is a registered charity helping everyone in the world to choose to walk.
We are based in Gloucestershire in the United Kingdom. The Foundation has a registered office at 24 Moorend Road, Cheltenham, Gloucestershire, GL53 0HD. Our Charity Number is 1174564. Jim Walker is the registered Data Protection Officer for the Foundation.
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a project, and to contact you for customer service purposes.
How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our projects and services. Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.
Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.
What type of data do we collect from you?
We collect information from you when you register on our site or within our apps, subscribe to our newsletter, respond to a survey or fill out an online form. When ordering or registering on our site or on our mobile apps, as appropriate, you may be asked to enter your name and/or e-mail address. You may, however, visit our site or use our apps anonymously.
We may collect non-personal identification information about users whenever they interact with our apps. We may collect automatically:
- Location information that allows us to periodically determine your location, including your location relative to and within third party merchant locations.
- Device and usage information that may include: information specific to your mobile device (e.g., make, model, operating system, device identifier and similar information); information about your use of features, functions, or notifications on the device; and signal strength relating to WiFi or Bluetooth functionality, and similar technical data.
The personal data that we may collect from you includes your name, address, email address, phone numbers and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.
How do we use your data?
We use information about you in the following ways:
- To provide you with products and services;
- To personalise your experience – your information helps us to better respond to your individual needs.
- To improve our website and apps – we continually strive to improve our website and app offerings based on the information and feedback we receive from you.
- To improve customer service, including to our third-party business partners. Your information helps us to more effectively respond to your customer service requests and support needs.
- To administer a contest, a promotion, survey or other site feature.
- To send periodic emails – the email address may be used to send you information and updates on our activities, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- The app can share collected location and bluetooth data for Interest-Based Advertising: Allowing Advertisers to infer interests and serve ads to users based on their app activity and location data over time.
- To carry out marketing and statistical analysis;
- To notify you about changes to our website and services;
- To inform you of service changes.
Who has access to your personal data?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or our rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
At our discretion, we may include or offer third party products or services on our website or on our apps. These third parties have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites or services. Nonetheless, we seek to protect the integrity of our site and apps, and welcome any feedback about these sites and services.
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes. We work closely with a number of third parties (including business parties, service providers and other charities) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.
We may pass your personal data to third parties for the provision of services on our behalf. However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.
We may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of our customers, others, or us. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
We may use your data to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
Where we store your personal data
Our online presence is hosted on our web hosting platform. Our platform provides us with the online platform that allows us to promote our organisation and services to you. Your data may be stored through the platform’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.
We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate. All information you provide to us is stored on our secured servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.
As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How do we communicate with our site visitors?
We may contact to poll your opinions through surveys or questionnaires, to send updates about our organisation, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our charitable ambitions and projects.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org or send us mail to: 24 Moorend Road, Cheltenham, Gloucestershire, GL530HD.
Accessing and updating your data You have the right to access the information we hold about you.
If you don’t want us to process your data anymore, please contact us at email@example.com or send us mail to: 24 Moorend Road, Cheltenham, Gloucestershire, GL5 30HD.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
To prevent the collection of Location Information on iOS mobile devices, disable the location services feature on the settings of your device. To prevent the collection of Location Information on Android devices disable Bluetooth and Location.
You can opt-out from any interest-based advertising. On iOS devices, go on Settings. Privacy, Advertising and then click on “Limit Ad-tracking”. On Android devices, go to Google Settings, Ads and then click on “Disable ads based on interests”.
When you have opted out using this setting on a device, advertisers will not use in-app information collected from that device to infer your interests or serve ads to that device that are targeted based on your inferred interests.
Links to other sites
We may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
We agree to take reasonable measures to protect your data in accordance with applicable laws.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Please e-mail any questions or comments you have about privacy to us at:firstname.lastname@example.org
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner’s Office
Cheshire SK9 5AF
Tel: 0303 123 1113.